PATTON HALL FARM COUNTRY COTTAGES INCORPERATING DROVERS COTTAGE AND CROFT COTTAGE
PLEASE READ THIS CAREFULLY. WHEN YOU MAKE A RESERVATION REQUEST WITH US (WHETHER BY EMAIL, TELEPHONE (OR POST), THESE CONDITIONS ARE DEEMED TO HAVE BEEN ACCEPTED BY YOU
1.1) “Additional Fees” means any fees payable by the Holidaymaker other than the Rental Charge, including (but not limited to) card handling fees, insurance costs, heating supplements, pet charges and linen charges.1.2) “Booking” means the reservation of the Property by the Holidaymaker.1.3) “Booking Conditions” means these terms and conditions.1.4) “Deposit” means:(a) 25% of the Rental Charge; or(b) if the holiday is due to commence within five weeks of the date of a Reservation Request, 100% of the Rental Charge1.5) “Holidaymaker” means the person or persons making the Booking.1.6) “Holiday Confirmation” means the confirmation of the Booking issued by Patton Hall Farm Country Cottages to the Holidaymaker (by email and/or post) once the Initial Payment has been processed.1.7) “Initial Payment” means the payment of the Deposit and any applicable Additional Fees.1.8) “Property” means the accommodation for which a Booking is made.1.9) “Rental
Charge” means the total rental charge payable in respect of the Booking.1.10) “Reservation Request” means a request to make a Booking in the form of a completed holiday booking form (whether submitted via the post, email, website or otherwise).1.11) “Short Break” means a holiday for a duration of less than seven nights.1.12) “We”, “Our”, “Us” means – ‘Patton Hall Farm Country Cottages’1.13)
2 BOOKINGS AND PAYMENT
2.1) Following receipt of a Reservation Request We shall check the availability of the Property. If the Property is available for the Holidaymaker, we shall reserve the Property. 2.2) Upon receipt of the Initial Payment, we will issue a Holiday Confirmation to complete the Booking.2.3) The balance of the Rental Charge (if any) must be paid by the Holidaymaker no later than five weeks prior to the commencement of the holiday (we shall endeavour to inform the Holidaymaker of the due date at the time of the Booking).2.4) Where we have not received the balance by the due date, an overdue
reminder letter will be issued to the Holidaymaker. If the balance is not received within four (4) days of that reminder, we reserve the right to treat the Booking as cancelled by the Holidaymaker and clause 5 shall apply and the Holidaymaker shall have no claim against us for compensation or reimbursement whatsoever.2.5) The prices stated on our website and external websites are cash prices in pounds sterling.2.6) All payments must be made in pounds sterling.2.7) We reserve the right to correct any error in advertised and/or confirmed prices.
3 BOOKING DETAILS
3.1Immediately upon receipt of the Holiday Confirmation from us, the Holidaymaker should check the details and notify us of any mistakes/errors made by us as soon as possible and in any event within seven (7) days; no changes can be made to the Booking after this time.
4 CANCELLATION BY THE HOLIDAYMAKER
4.1 The Holidaymaker should notify us immediately in writing if he/she wishes to cancel the Booking. The cancellation only takes effect when we have received written confirmation from the Holidaymaker. If the Booking is cancelled after the balance of the Rental Charge becomes payable, such balance shall remain payable notwithstanding cancellation.4.2) No refunds will be given on the cancellation of a Booking by the Holidaymaker
5. OTHER CANCELLATIONS
5.1) In the event of the us being unable to arrange the holiday accommodation requested by the Holidaymaker, or if the Property becomes unavailable for whatever reason, we will endeavour to arrange alternative accommodation at Patton Hall Farm Country Cottages for the Holidaymaker.5.2) If the Holidaymaker has paid any money in respect of a Property and no alternative with us is available, we will refund to the Holidaymaker of all monies paid.
6 WEBSITE/ADVERTISING ACCURACY
6.1 To the best of our knowledge the details relating to any Properties described on our website / social media pages are accurate .6.2) Upon becoming aware of any material inaccuracies in any description of our Properties or material changes to the Property, we shall endeavour to correct them and inform the Holidaymaker.
7.1 When the Holidaymaker makes a Booking we will quote a total price for the booking requested. This price does not include any type of holiday insurance cover. To minimise the financial risks associated with going on holiday it is strongly recommended that the Holidaymaker arranges travel insurance and third party insurance for damage to our property that matches their needs when booking the holiday.
8. RESPONSIBILITIES OF THE HOLIDAYMAKER
During the period of the holiday, the Holidaymaker (personally and on behalf of all other people visiting the Property) undertakes (for the benefit of Patton Hall Farm Country Cottages) as follows:
8.1) that the number of people occupying the Property will not exceed the number stated on the Holiday Confirmation;
8.2) that the Property will be used solely for the purpose of a holiday by
the Holidaymaker and his/her party;
8.3) to show due consideration for other parties (to include, but not be limited to, refraining from abuses of the Property and/or dangerous, offensive or rude behaviour to the Property Owner, his representative or any third parties such as neighbours);
8.4) to allow the us access to the Property at any reasonable time during the period of the holiday;
8.5) to keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the Property is left in the same state of order and cleanliness in which it wasfound.
8.6) to report as soon as possible to the us, any breakages or damage caused by the Holidaymaker during the holiday and to reimburse the us with the cost of replacement. We reserve the right to make a claim against the Holidaymaker for repair or loss as a result of damage caused;
8.7) to arrive after 4-6 pm on the arrival day and to vacate the Property by 10 a.m. on the day of departure.
8.8) not (without our permission) allow any person other than guests booked and staying in the Property for their holiday to use the facilities and amenities of the Property; and
8.9) to notify all other members of the Holidaymaker’s party of these undertakings.8.2) In the event of a breach of any of the undertakings set out in clause 8 we can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leave the Property before the end of the Holiday. In either case the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have no claim for compensation or reimbursement whatsoever.
Patton Hall Farm Country Cottages operates a ‘No Smoking’ policy throughout the properties. We reserve the right to charge a soiling fee of £150 to guests found to be smoking or there is evidence of smoking within the properties. If necessary, we reserve the right to request guests and members of their party vacate the properties. No refund or compensation will be given should we deem this action necessary.
10.1 Pets are only allowed at Properties that are advertised as allowing a pet/pets (2 dogs maximum) in Drovers Cottage. If a Holidaymaker takes a pet to a Property that does not allow them, or exceeds the stated number/size of pet (without informing us), we can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leave the Property before the end of the holiday. If this happens the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have no claim for compensation or reimbursement whatsoever.
10.2) The Holidaymaker is liable for all damage caused by his/her pets. The Holidaymaker should remove all traces (inside and out) from the Property of pet occupation before final departure. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy. The Holidaymaker must not allow pets on beds or furniture within the Property and pets must not be left alone in the Property at any time. If the Holidaymaker breaches this clause we may notify the Holidaymaker of the breach and if the Holidaymaker continues to breach this clause we may make the Holidaymaker leave the Property before the end of the Holiday. If this happens the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have no claim for compensation or reimbursement whatsoever.
10.3) Registered assistance dogs are allowed in all properties featured on our website, even where the property description states that pets are not allowed. The Holidaymaker must notify us of the intended presence of any assistance dogs prior to booking. Customers with allergies should be aware that we cannot guarantee that an assistance dog has not stayed in a chosen property recently. We cannot accept responsibility for any suffering which may occur as a result of such animals having been present.
10.4) we ask that dogs are kept on leads when outside at all times.
11.1 We accept no responsibility whatsoever for any personal injury or damage to clothing or other property. Patton Hall Farm is a working farm and anyone walking around does so at their own risk and we accept no liability. The Holidaymaker’s (and all other members of the Holidaymaker’s party’s) personal belongings and vehicles (together with their contents) are left at the Property entirely at their own risk.
11.2) We shall accept no liability to the Holidaymaker for any loss, damage or injury howsoever caused to the Holidaymaker or to the Holidaymaker’s personal property (or to persons in the Holidaymaker’s party or their personal property) during their stay at the Property except to the extent such loss, damage or injury is caused by the negligence or wilful default of Patton Hall Farm Country Cottages.
14. COMMUNICATION AND INFORMATION
14.1 For the purpose of the Data Protection Act 1998, all personal and other information and details collected by us in the course of its business, belong to us and will not be disclosed to any third party.
14.2) Provided the Holidaymaker has not told us otherwise, we may use the Holidaymaker’s personal information for marketing our services.
14.3) If the Holidaymaker or other individual wishes to be removed from our marketing lists, they should contact us by email.
In the unlikely event the Holidaymaker may have cause for dissatisfaction, the Holidaymaker should contact us as soon as possible. We take complaints from Holidaymakers seriously and will do our very best to resolve them if at all possible.
16. FORCE MAJEURE
No liability can be accepted and no compensation will be paid by us, where the Holidaymaker or his personal property (and/or any person in the Holidaymaker’s party and/or their personal property) suffer any loss, damage, injury, disappointment, inconvenience or otherwise, or where the performance or prompt performance of any obligations by us are prevented or affected, by any event which we could not have reasonably foreseen or avoided including war, threat of war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, closure of international borders, disease, none availability of transport services, interruption to services/utilities and all similar events outside of our control.
17. LAW AND JURISDICTION
All contractual obligations arising out of these conditions shall be subject to English Law and the exclusive jurisdiction of the English Courts.
21st July 2019
Robert & Lesley Hodgson
Patton Hall Farm, Kendal, Cumbria